At Shopfurio, we deeply value your satisfaction and aim to make every shopping experience as seamless as possible. If you’re not completely happy with your order, we offer a hassle-free return and refund process designed to make things right.

Products are eligible for return if they are unused, in original packaging, and in resalable condition. Please note that customized items, intimate goods, or items marked final sale are not eligible for return.

You must initiate your return within 30 days of receiving your package. Requests made after this window may not be accepted.

Before sending any item back, please contact our support team to request a Return Authorization (RA) number. Packages returned without this number may be delayed or denied.

Once your return arrives and passes inspection, we’ll begin processing your refund. Refunds will be issued to the original payment method and may be adjusted for shipping, handling, or restocking fees where applicable.

If you don’t receive your refund after the standard processing time, please first check with your payment provider. If there’s still an issue, we’re happy to investigate.

Exchanges for different colors or sizes are possible if stock permits. Additional charges may apply based on price differences or shipping fees.

Ensure that all return items include the RA number, are securely packaged, and shipped using a traceable method. We’re not responsible for lost returns that lack tracking.

A restocking fee may apply depending on the product type and condition. This fee helps us maintain inspection and processing standards.

Return shipping costs are your responsibility unless the return is due to an error or a defective item received.

If you need help, we’re just a message away.

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